Little Giant Support
Little Giant Support

How can we help?

Find training, submit a request, book support sessions, and access resources to get more from Little Giant.

Support expectations We acknowledge support requests within 15 minutes and aim to resolve most issues within 8 business hours.
Support hours Monday - Friday, 10:00 AM EST - 8:00 PM EST.

Support

Choose the best option based on what you need help with.

🛠️

Submit a Ticket

Best for most support requests, questions, account updates, or technical issues.

Submit request →
💬

Start a Chat

For simple questions or quick clarification, select the chat icon in the bottom right corner of this page.

Use the chat icon →
🖥️

Screen Share Call

Schedule a screen share for deeper troubleshooting or walkthrough support.

Schedule call →
📞

Training Call

Book time to review workflows, features, or best practices with our team.

Book training →

Training & Resources

Learn the system, improve your process, and get more value from your tools.

🎥

Training Videos

Watch step-by-step tutorials, walkthroughs, and feature training videos.

Watch videos →
🎓

Workshops & Webinars

Join live or recorded sessions focused on CRM strategy, sales, and growth.

View sessions →

Growth

Explore upgrades and share Little Giant with fellow agents.

🧩

Marketplace

Explore available add-ons, upgrades, automations, dashboards, and services.

Visit marketplace →
💸

Refer a Friend

Refer another agent to Little Giant and earn $200 when they become a client.

Refer an agent →

Not sure where to start? Submit a ticket and our team will route your request to the right place.

Support | Little Giant
Support is fastest via chat • Mon–Fri 9am–7pm EST

Little Giant Customer Success Center

Start with our Training Video Center for the fastest answers. Use a Ticket for detailed requests. Prefer a live walkthrough? Book a Screenshare.

Choose the fastest option:
⭐ Start here first
Training Video Center
Quick answers and step-by-step walkthroughs — most issues solved here.
Submit a Ticket
Best for screenshots, details, and multi-step issues
Schedule a Screenshare
Book 15 or 30 minutes with our support team
✅ First response: target 15 minutes
⚡ High + Medium: resolved same business day
🧭 Tip: include examples + screenshots
URGENT? If your agency can’t call/text right now, start by checking the LG Community for post updates. Then chat support.
Want to learn faster? Start here.

Additional resources (beyond tickets + chat)

Use the Community for updates and discussions, book a Training Session for hands-on guidance, or join our Weekly Workshop to build templates, campaigns, workflows, and dialer cadences.

Community
Check updates, join discussions, and share wins.
Schedule a Training Session
Book time with our team for guided setup + best practices.
Weekly Workshops & Webinars
John will run a 60-minute call and build workflows using Workflow AI. Additional Q&A.

Chat Tips: get a faster fix in one message

Paste what you can — the more context, the fewer back-and-forth messages.

  • Agency name + best callback number
  • What you expected vs what happened
  • User affected (if it’s not you)
  • Phone number(s) involved (for calls/SMS)
  • Screenshot or Loom link (especially for workflows)
Good examples
  • “Inbound calls to (555) 123-4567 aren’t ringing in the office.”
  • “SMS is failing for new Facebook leads — here’s a screenshot.”
  • “Why is some of our contacts being marked as DND? Here are examples: Johnny Donuts, Jill Jones”

What we consider Urgent vs High vs Medium vs Low

We’ll set priority when we first touch your request. Here’s what it means:

  • Urgent — Business is down (calls/SMS not working, major outage). We escalate immediately.
  • High — Serious impact (one agency/user blocked, major integration/porting issue). Resolved same day.
  • Medium — Standard support (workflows, lead/integration troubleshooting, “how do I…”). Resolved same day.
  • Low — Nice-to-have, training, cosmetic changes, feature requests. Resolved in 24–48 hours.
Support Hours: Mon–Fri 9am–7pm EST • After hours, submit a ticket and we’ll respond when we’re back online.

Meet the Team of Professionals

Experienced leaders and dedicated experts working together

to drive growth and deliver exceptional results.

John Graham

Founder & CEO

Founded Jan 2016

Leads company vision and drives growth with a clear strategy.

Cliff Berman

Executive VP

Joined May 2024

Oversees operations and finances to support steady company growth.

Steve Salcedo

Product Development

Joined May 2021

Builds systems that support daily operations and overall performance.

Kylie Gomez

Operations Manager

Joined Aug 2024

Manages operations and keeps communication clear across all teams.

Preslav Slavchev

Head of Marketing

Joined Oct 2024

Leads marketing strategy and campaigns that drive consistent results.

Joe Perniciaro

Business Development

Joined Apr 2025

Builds relationships and drives new business across key markets.

Kevin Wyatt

Sales & Onboarding

Joined Apr 2026

Guides prospects through sales and onboarding for smooth experiences.

Hillary Henley

Growth Consultant

Joined Jun 2026

Helping clients grow through CRM adoption and process improvement.

Manuela Ceballos

Customer S. Manager

Joined Apr 2025

Leads the support team to deliver fast, reliable, and consistent client service.

Juan Estupinan

Customer Support

Joined Oct 2025

Assists clients with issues and ensures a smooth support process.

Karen Cepeda

Customer Support

Joined Mar 2026

Delivers consistent support and ensures clients receive reliable assistance.

Fernando Taborda

Customer Support

Joined May 2026

Provides timely assistance and helps clients resolve issues efficiently.

Juan Trujillo

Account Manager

Joined Nov 2025

Manages client relationships and ensures long-term success.

Hope Champion

Account Manager

Joined Jun 2026

Builds client relationships and drives account success.

Sofia Naranjo

Account Analyst

Joined Feb 2026

Leads account setup and ensures systems run smoothly and efficiently.

Katherine Maldonado

Account Specialist

Joined May 2026

Supports account setup and keeps systems running efficiently.

John Meza

Account Specialist

Joined May 2026

Ensures accounts are set up properly and systems run smoothly.