Support | Little Giant
Support is fastest via chat • Mon–Fri 9am–7pm EST

Little Giant Customer Success Center

Start with our Training Video Center for the fastest answers. Use a Ticket for detailed requests. Prefer a live walkthrough? Book a Screenshare.

Choose the fastest option:
⭐ Start here first
Training Video Center
Quick answers and step-by-step walkthroughs — most issues solved here.
Submit a Ticket
Best for screenshots, details, and multi-step issues
Schedule a Screenshare
Book 15 or 30 minutes with our support team
✅ First response: target 15 minutes
⚡ High + Medium: resolved same business day
🧭 Tip: include examples + screenshots
URGENT? If your agency can’t call/text right now, start by checking the LG Community for post updates. Then chat support.
Want to learn faster? Start here.

Additional resources (beyond tickets + chat)

Use the Community for updates and discussions, book a Training Session for hands-on guidance, or join our Weekly Workshop to build templates, campaigns, workflows, and dialer cadences.

Community
Check updates, join discussions, and share wins.
Schedule a Training Session
Book time with our team for guided setup + best practices.
Weekly Workshops & Webinars
John will run a 60-minute call and build workflows using Workflow AI. Additional Q&A.

Chat Tips: get a faster fix in one message

Paste what you can — the more context, the fewer back-and-forth messages.

  • Agency name + best callback number
  • What you expected vs what happened
  • User affected (if it’s not you)
  • Phone number(s) involved (for calls/SMS)
  • Screenshot or Loom link (especially for workflows)
Good examples
  • “Inbound calls to (555) 123-4567 aren’t ringing in the office.”
  • “SMS is failing for new Facebook leads — here’s a screenshot.”
  • “Why is some of our contacts being marked as DND? Here are examples: Johnny Donuts, Jill Jones”

What we consider Urgent vs High vs Medium vs Low

We’ll set priority when we first touch your request. Here’s what it means:

  • Urgent — Business is down (calls/SMS not working, major outage). We escalate immediately.
  • High — Serious impact (one agency/user blocked, major integration/porting issue). Resolved same day.
  • Medium — Standard support (workflows, lead/integration troubleshooting, “how do I…”). Resolved same day.
  • Low — Nice-to-have, training, cosmetic changes, feature requests. Resolved in 24–48 hours.
Support Hours: Mon–Fri 9am–7pm EST • After hours, submit a ticket and we’ll respond when we’re back online.